Service Performance Report

Service Performance Report

The Service Performance Report allows dealers to view key metrics from the service department(s) at the dealership. These metrics include:

  • Total service sales, costs and GP
  • Total labour sales, costs and GP
  • Total parts sales through the workshop, costs and GP
  • Total sublet sales, costs and GP
  • Sales mix – proportion of sales by retail, internal and warranty
  • Labour mix – proportion of labour sales by retail, internal and warranty
  • Parts mix – proportion of parts sales through the workshop by retail, internal and warranty
  • Number of service invoices – by retail, internal and warranty
  • In- and ex-PMA service sales, costs and GP (for retail sales)
  • Average retail service invoice value
  • Average parts sold per retail service invoice
  • Average labour sold per retail service invoice
  • Parts to labour ratio for retail service invoices
  • Scheduled services as a proportion of total retail services (where possible to evaluate)
  • ¬†Sublet as a proportion of total labour sales
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