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Overview
Vital Software's unique ability to integrate with any back-end system gives you far greater power in the customer information available to you. From a single point of entry, allow your back-end data to make itself available to sales staff and really let your business sing.
Imagine being able to view complete customer purchase history alongside your personal contact history and use this information together in wholly integrated reports in order to truly target the right segments of your business.
With Data Integration in ContactTracker, turn your back-end into so much more than invoice numbers and line items!
Businesses often require some form of data integration between one or more hosted ContactTracker CRM databases and one or more back-end systems.
This data integration typically involves sending information from the business (could be from multiple locations and/or branches), via the ContactTracker CRM to head office, and vice versa.
In addition, it is often required that data from the business be sent from the back-end system to the hosted databases. This information may include an initial data load from an existing customer database; a regular "feed" of changes to customer information; information on sales territories; information on products, etc...
Finally, there may be requirements for various forms of data cleansing - de-duplication, address verification and so forth at different points in the data transfer.
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