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Benefits
| • | Strategically develop and grow your all-important customer relationships with all the client information you need |  |
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| • | Save time & money by using one single database to track prospects, customers, purchasing history, and contact history | |
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| • | Powerful drill-down graphical reports let you monitor sales pipelines, revenues, marketing Return on Investment (ROI), and business activities from almost any angle | |
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| • | Segment your customers into groups according to customer type, purchasing profiles, geographic location, or any other chosen demographic | |
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| • | Never miss an opportunity with ContactTracker's automated and recurring marketing tools | |
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| • | Manage marketing campaigns via SMS, HTML email, or mail-outs | |
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| • | Integrate with ERP and back-end systems to harness your customer's buying power, not just their contact details | |
Features
| • | ContactTracker can be configured and/or customised to suit any organisational requirements making sure it works with, and enhances, standard business process | |
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| • | Use 'Quick Pick' to select customers and prospects, and then launch the marketing wizard to target market the selection | |
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| • | Daily/Weekly/Monthly batch-update facilities from back-end systems can enhance customer account information with purchase history, net profit of sales, service histories, and other relevant customer data | |
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| • | A flexible, hierarchical, security structure can restrict views and permissions by organisation roles, brands or branches determining who can see/do what | |
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| • | Unlimited data storage capacity - store emails and documents against any customer record so that they are available to anyone who has authorised access | |
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| • | Integrates with Microsoft Outlook for scheduling activities | |
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| • | Completely secure data environment | |
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