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Why use it
 ClientTracker comprises 6 ready-to-go elements with each designed to benefit clients, service delivery and supervision, businesses and administration systems as well as reporting to stakeholders and sponsors. The system helps to operate the business efficiently in a process controlled environment, whilst allowing for high standards of client service to be achieved.
ClientTracker is a tool that is completely geared towards supporting the management team in both planning and decision making, allowing them to utilise the considerable power of advanced data reporting and achieve service objectives whilst striving for long term success.
Using Client Tracker is about....
HARNESSING AN INFORMATION POWERHOUSE
The secret to getting the best from ClientTracker is to utilise the value of the vast amount of information that it stores, processes and passes through the system. The tools available are immensely powerful, capable and easy to use. There are endless opportunities to measure, compare, analyse and report.
The scope is limited only by the user's understanding of service needs coupled with a creativity and imagination as to how to resolve each service requirement.
DEPLOYING BEST PRACTICE
The ClientTracker system has been finely tuned to help a service program operate in the most effective way, using best practice. In every aspect, the processes undertaken by ClientTracker ensure the smooth and logical flow of service delivery. Equally, tasks' involving manually handled work integrates easily into ClientTracker.
APPLYING ADVANCED TECHNOLOGY
Balancing service delivery continuity and consistency with a web based technology platform has been achieved using the most appropriate programming techniques. Applications include web based tools for email, SMS messaging, electronic forms and documentation, archiving facilities and the integration of third party information.
DEVELOPING INSIDE KNOWLEDGE
It is important to know your client - what works, what doesn't work, why do some things work for some clients but not others, who is your chief referral source and why? Using ClientTracker to explore service opportunities helps the Not-for-Profit organisation consolidate existing and prepare new funding propositions.
USING CLIENTTRACKER TO MANAGE SERVICE ACTIVITIES
A Not-for-Profit involves the management of a considerable human resource; it is a complex service industry needing sound operational management. To safeguard each element, be it client, staff or corporate governance, it is essential that service information is transparent, accessible and accurate (organisations must demonstrate accountability).
An important part of ClientTracker is its capacity to produce fully validated and timely service reports. These can be completely relied upon for decision making and service reporting (no funders).
GROWING YOUR SERVICE TOWARD SUCCESS
With more than 30 years Not-for-Profit service delivery experience, linked to more than twenty years client management software experience, ClientTracker is the new benchmark.
The secret to success in today's Not-for-Profit service industry is using web based technology in a manner that suits the needs of the organisation; where the power of the system remains in the hands of the user. The freedom of choice to explore and manoeuvre the system is the vital ingredient only available to ClientTracker.
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