The last 3 months have been a whirlwind for the Operations department here at Vital Software, each of the teams: Development; Data Integration; Support; and Infrastructure have been involved in a number of projects to both improve the current product as well as extending the services available.

From the development team, we have done a lot of work enhancing options available to users for their home page for log-in; additionally a new administration module has been started. Currently, this section allows users to change their default email address and also alter their password; this will be rolled out to users in the coming weeks. These both supports the launch of the Honda Australia centralised lead distribution project which kicked off in June.

The Data Integration team have also had an interesting period, working with the development team to upgrade the back-end data integration tools to improve consistency and also provide more robust data quality checking at the time of integration. This is a large project, the results of which have already been seen by users with the UNITS DMS. Additionally, a series of visits to dealerships in the Melbourne Metro region has begun. These visits will ensure the Data Integration team stay on top of issues experienced, as well as provide feedback on the ContactTracker solution.

The Support team have been working on improved processes throughout this period. By attempting to make our services more customers centric, this will allow additional tools and services to be developed to ensure our customers have access to the information they need, when they need it.

Finally, the Infrastructure team have some major works in the planning stage to ensure the ongoing speed and reliability of the system. As always, these will be balanced with a customer focus to ensure the system is available when our customers need it.

As we move into the second half of the year and the new financial year, the Operations team look forward to providing an ever improving service for our customers.