Designed to co-ordinate Customer follow-up for Vehicle Sales
& Service, Dealer Standards has been a central platform of
ContactTracker in order to measure and improve the customer's
experience at the dealership.
Version 2.0 will include:
Greater Flexibility
| • |
Using Customer Problem Reports, track & follow-up on the
customer-care issues that are relevant to your dealership for both
Sales & Service. |
| • |
Service Pre-Sales call capability - to track returning service
customers, and identify lost customers, in order to maximise
Service revenue and keep your customers. |
| • |
Respond to customer issues as they come in, rather than simply
according to your schedule. |
|
Improved Reporting
| • |
Effective Trend Reporting to measure the success of your
customer-care follow-up program. |
| • |
Identify best performing Sales staff/Service Workshops for
incentive-based rewards programs. |
| • |
Maintain your Service Customer base by identifying where they
are going before you lose them and ensure return patronage remains
high. |
|
360-degree Customer View
| • |
Have all your customer information at your fingertips before
you contact them, to provide them with the best possible service,
and receive the best possible feedback! |
| • |
Load and track Dealer Standards from both its own menu and the
customer record for easy functionality. |
| • |
Records every customer communication back against the customer
record to instantly build your customer history. |
|
Vital Software are excited to present to you Version 2.0 of Dealer
Standards for ContactTracker! If you have any further questions
regarding these exciting updates, please don't hesitate to contact
us on +61 3 9692 9999.
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