Since its very earliest launch, Dealer Standards has been (and remains) one of the most popular parts of the ContactTracker program. Walking dealerships through the post-sale/post-service process to record customer feedback has helped countless dealerships improve their after-sales CSI methods!

We are very excited to announce the launch of a new feature to Dealer Standards that will help dealers provide an even higher standard of after-sales service to their customers:

• Customise your own Dealer Standards call scripts -in order to add a dealer-specific touch to every call, and record the specific after-sales feedback thatyouneed, Dealer Standards now includes the ability for staff to write & build their own call scripts. This allows dealers to record information along 'Yes/No' responses, 1-5 scales, or general comments.
• Incorporate Quick Picks- incorporating Quick Picks into Dealer Standards means that dealers can now call different lists at different times and ask them different sets of questions relating to after-sales care. For example, multi-franchise dealerships can now set different call rules and different sets of questions for each franchise.