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11/11/2008 - Introducing Dealer Standards Version 2.0!
On Tuesday, November 11, Vital Software will unveil Version 2.0 of its popular Dealer Standards module.
Designed to co-ordinate Customer follow-up for Vehicle Sales & Service, Dealer Standards has been a central platform of ContactTracker in order to measure and improve the customer's experience at the dealership.
Version 2.0 will include:
Greater Flexibility
| • | Using Customer Problem Reports, track & follow-up on the customer-care issues that are relevant to your dealership for both Sales & Service. |
| • | Service Pre-Sales call capability - to track returning service customers, and identify lost customers, in order to maximise Service revenue and keep your customers. |
| • | Respond to customer issues as they come in, rather than simply according to your schedule. |
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Improved Reporting
| • | Effective Trend Reporting to measure the success of your customer-care follow-up program. |
| • | Identify best performing Sales staff/Service Workshops for incentive-based rewards programs. |
| • | Maintain your Service Customer base by identifying where they are going before you lose them and ensure return patronage remains high. |
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360-degree Customer View
| • | Have all your customer information at your fingertips before you contact them, to provide them with the best possible service, and receive the best possible feedback! |
| • | Load and track Dealer Standards from both its own menu and the customer record for easy functionality. |
| • | Records every customer communication back against the customer record to instantly build your customer history. |
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Vital Software are excited to present to you Version 2.0 of Dealer Standards for ContactTracker! If you have any further questions regarding these exciting updates, please don't hesitate to contact us on +61 3 9692 9999.
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