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Subaru UK
Vital Software have never failed to deliver. They are consistent in their approach, provide a service that cannot be faulted, respond quickly to requests for information, and are skilled at providing an industry-leading contact management service. I would not hesitate to recommend Vital Software.
Darren McClintock
Regional Manager
IM Group Limited
ContactTracker has helped to provide some key elements in our CRM infrastructure, providing a key link from head office to the dealer network, and giving visibility to leads and sharing information between dealers, our call centre and head office.
Howard Ormesher
Group CRM Director
Chandlers of Grantham
Having used Contact Tracker for 12 months, we have found it to be a very useful system. It ensures that we do not miss following up enquiries, and makes carrying out mail merge campaigns much easier. Also it is a useful aid in analyzing marketing activity and sales performance.
The support received from the whole team at Vital Software has been exeptional, usually dealing with requests for assistance the same day.
Mark Colclough
Dealer Principal
ACT For Kids
ACT for Kids has been involved in the development of ClientTracker over the last few years. It has grown with our services. ClientTracker has streamlined the case management process by providing an easy to use system that guides all steps through a case. We no longer juggle unwieldy paper files, but have our client data securely kept digitally, but easy to obtain from anywhere - in or out of the office. ClientTracker also enables us to manage access to client data and maintain confidentiality without worrying about who has a key to the filing cabinet!
Dr Katrina Lines
Executive Manager Programs & Research
Chadstone Mitsubishi
"I have found the Vital Software Program to be an excellent tool in the day to day running of our business. In our New Car Department, it allows me to analyse our inquiry levels, monitor sales performance, and in particular it assists me to market our customers in the most cost effective way. I would highly recommend the Vital Software Program to anyone trying to get ahead. Thank you to the team at Vital for your continued support and introducing me to the world of Mail Merge!"
Troy Stambanis
New Vehicle Sales Manager
National Capital Motors
"National Capital Motors introduced ContactTracker into our 5 dealerships 12 months ago and it has become an important tool in our Customer Retention Program. The initial implementation was met with mixed reactions but ongoing support and training from Vital Software has certainly paid off. ContactTracker is non negotiable in our dealerships and each salesperson is responsible for entering every prospect as well as tracking and updating there prospects through each stage of the sales process. Once a sale is completed and the prospect becomes a customer then it is equally important for the sales person to maintain a good customer relationship by making the appropriate follow-up calls in Dealer Standards. With the constant support of management the sales staff have settled into a daily routine with ContactTracker and with weekly reports we are able to ensure that they are accountable for the accuracy of the data that has been entered. ContactTracker has stream lined the sales process for our Sales Managers and our Sales staff."
Amanda Mead
Marketing Manager
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